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The Association of Canadian Travel Agents is also using the words “angry” and “disappointed” to describe the situation.
Margaret Miner knows a lot about groups. Almost 85% of her agency’s $4 million in annual sales came from group business, and almost all of that came from about 500 cruises.
As the number of air passengers increased by 2.3%, U.S.-based travel agencies reportedly sold over $97 billion in airline tickets, according to ARC.
“The face of travel as we know it will change dramatically over the next 20 years.”
Unfortunately, based on the history of tour operator failures, the prospects for recovery are slim. Here’s why.
It gets hard sometimes, because it is so competitive trying to retain your clients, to find loyalty for Disney reservations. I’ve seen clients lured away by a $25 gift card. So, you have to define why someone should purchase from you.
1. It will require personal love for all things Disney.
2. Learn how to sell up, especially as your clientele matures.
3. Visit as often as you can.
4. Develop your personal expertise.
5. Develop your personal service value proposition.