Royal Caribbean Group Chairman and CEO said “People are frustrated being at home and being isolated.”
The Carnival Corp.-owned line said it is ready for the responsible restart of cruises, and will work closely with officials to adhere to the government’s new protocols, which will be released soon.
The cruise line will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line.
The sailings also mark the debut of MSC’s new health and safety protocols that include universal testing, a cut in capacity to 70%, contact tracing, and more.
Cruise Lines International Association (CLIA) and its ocean cruise line members have agreed to voluntarily suspend operations until at least Oct. 31 2020, the association announced Wednesday.
MSC Cruises this week revealed its plan to return to service in the Mediterranean later this month, a glimpse into what the new normal could look like.
“I think a lot of people tend to think a little too company and brand-centric, when they should really be more customer-centric. So how can you educate your customers? How can you inform your customers? How can you engage your customers?”