Delta Air Lines recently announced the launch of SkyWatch Daily Outlook, a customer-friendly version of Delta's internal operational outlook, which will be published each morning to delta.com and the Fly Delta app.
SkyWatch provides behind-the-scenes information brought directly from Delta's experts at its Operations & Customer Center (OCC), providing customers with added transparency into potential impacts to their travel plans.
"We want our customers to be informed and know what they can expect on their day of travel," said Dave Holtz, Delta's SVP - Operations and Customer Center. "Our teams in the OCC are committed to running the most customer-focused airline in the business, and preparing not only ourselves, but our customers for the day's potential challenges each morning is core to that effort."
Weather information and airport operations information will be displayed on the SkyWatch page in a consolidated, easily digestible format for customers. The page will be updated twice a day on weekdays and once a day Saturday through Sunday, with the goal of communicating to customers about what to expect from the day's anticipated flight operations.
Content for the SkyWatch Daily Outlook reflects information shared each morning when operations and customer groups from across the airline meet for a briefing that highlights potential challenges to Delta's flight operations for the day ahead.